Contact (Operations, Water Reports, Testing)
James Reitlo
Phone (Business Hours): 1-833-210-6435, Option 4 → 3
Email: jreitlo@flinflon.ca
Contact (After-Hours Emergencies)
(204) 687-0676
Contact (Utilities Billing)
Heather Walker-Lengyel
Phone: 1-833-210-6435 ext. 515
E-mail: hlengyel@flinflon.ca
Utility Payments
The City of Flin Flon issues quarterly utility statements. Utility bills are due by the last business day of the month they are received.
We also offer e-billing! Email hlengyel@flinflon.ca your name, civic address, phone number, e-mail address, and account number to register.
Payments can be made:
By Mail - (cheque or money order), together with the bottom portion of your utility invoice. Please ensure payments are received in our office on or before the due date to avoid penalties. Make cheque payable to The City of Flin Flon. Cheques may be postdated to the due date. The City of Flin Flon will also file postdated cheques if you would like to fill out ahead of time.
In-Person - Bring your utility invoice and payment to City Hall 20 First Ave, between 8:00 am - 4:30 pm Monday - Friday. DEBIT available (we do not accept credit card payment)
24 Hour Drop-off - Drop an envelope containing payment (cheque or money order) and the bottom portion of your utility invoice in the mailbox at the main entrance to City Hall. Please do not place cash in the dropbox.
Online Banking - We are registered as an electronic banking payee. If you subscribe to this service, simply log on to your bank's website to make your electronic payment by the due date. Please allow 3-5 business days for your payment to be processed.
For inquiries and more information, please contact our utilities department:
Phone: 1-833-210-6435 ext. 515
E-mail: hlengyel@flinflon.ca
Annual Water Reports
The City of Flin Flon regularly tests municipal drinking water for safety and provides annual water reports to the Province of Manitoba, which are tested through independent third-party laboratories. You can find the results of our most recent annual water quality report, as well as the results of random lead content testing.
A print copy of the results can also be obtained at City Hall.
Residential Lead Monitoring Program 2025
The City of Flin Flon is offering free water sample testing for lead in drinking water.
Residential lead testing is a requirement of the City of Flin Flon water system’s operating licence. By collecting a water sample from your home for lead analysis, you will assistt us in meeting the terms and conditions of our operating licence as well as ensuring a continued supply of safe reliable drinking water.
Priority will be given to households with expectant mothers, infants or small children.
Register for Residential Lead Testing
If you are interested in having the drinking water in your home tested for lead, please phone or email the City of Flin Flon by August 5, 2025, using the contact information below and provide your name, address, phone number and email.
James REITLO
Phone (Business Hours): 1-833-210-6435, Option 4 → 3
Email: jreitlo@flinflon.ca
The City of Flin Flon will advise you on how the water samples will be collected from your residence.
You will receive the results of your drinking water test. If your drinking water has elevated lead levels, the City of Flin Flon will provide you with advice on how you can reduce lead in your drinking water.
The Province of Manitoba website provides additional details on lead in drinking water: https://www.gov.mb.ca/sd/water/drinking-water/lead/index.html
Lead exposure can have effects on everyone, but children and unborn children are the most sensitive to lead exposure. Health Canada Guidelines state that lead concentration in drinking water should not exceed 0.005 mg/L.
Why Are We Testing For Lead In Residential Water?
Water entering the distribution system from the City of Flin Flon Water Treatment Plant meets lead guidelines. However, lead can enter the water from lead containing materials in the plumbing in homes.
Lead services lines were largely phased out by 1975 and lead-containing fixtures and solder by 1990. Some newer homes may have plumbing fixtures containing lead. Testing the drinking water in your home will help the City of Flin Flon assess whether lead is present in residential drinking water and will inform Manitoba Health on the best course of action to take if it exceeds guidelines.
Read the 2024 Residential Lead Testing results here.
Lead levels in 2024 met and/or surpassed requirements.
Even though some products such as wipes and baby diapers claim to be flushable, they aren't.
- disposable diapers
- tampons or tampon applicators
- sanitary napkins
- cotton balls and swabs
- condoms
- cleaning wipes of any kind
- facial tissue
- bandages and bandage wrappings
- automotive fluids
- paint, solvents, sealants, and thinners
- poisons and hazardous waste
- pet waste
- Unused medications
- Protect drains from chemical spills — do not use sinks for chemical storage or secondary containment.
- Fats, Oils, and Grease (FOG)
Grease in sewer pipes causes sewer maintenance problems for property owners and the city.
Never pour grease down your sink drain and try to use your garbage disposal less.
- Nonhazardous
- No radioactive waste
- No hazardous chemical waste
- No untreated biohazardous waste
- Liquid
- No solids, sludge, or viscous substances
- Will not interfere with sewage treatment operations
- No corrosive pH levels
- No grease or oil
- No hot (150°F or higher) temperatures in volumes of more than 10 gallons
Information About Boil Water Advisories
Sometimes, the City of Flin Flon will issue boil water advisories for portions of the City of Flin Flon. This typically happens when scheduled work or water breaks result in water sitting stagnant in the public water distribution system for a prolonged period of time.
The Province of Manitoba's Office of Drinking Water has a handy fact sheet that explains what residents should do when a boil water advisory is issued that you can read here: